Elements and Performance Criteria
- Prepare for internal audit.
- Identify procedures to be audited.
- Establish benchmarks for the quality audit and liaise with support personnel.
- Access required documents and sources of information.
- Plan audit according to workplace policies and procedures.
- Adjust audit frequency in response to workplace changes or client feedback.
- Contact appropriate staff and organise appointments for audit.
- Conduct audit and document findings.
- Report audit results.
- Consult relevant personnel about audit results.
- Document compliance results in audit reports.
- Complete non-compliance reports according to workplace policies and procedures.
- Identify and document system variances and make suggestions for improvements.
- Forward reports to appropriate personnel for action.
- Respond to audit report.
- Note employee responses to audit reports and identify issues for response.
- Identify corrective actions arising from audit and refer to appropriate staff.
- Implement changes to operational processes as part of continuous improvement system.
- Follow-up and check results of changes to operational processes.